Qantas Insurance


Claims can be lodged 24 hours a day, 7 days a week from overseas, within Australia or when you return home.

What you need to do

Before making a claim, it is important to have the following information available:

  1. Your travel insurance policy number
  2. Your contact and travel details
  3. Particulars of your claim and any supporting documentation. For example: copy of any medical, police or airline reports, the contact details of any treating doctor or hospital you attend, and any receipts for payments made.

Make a claim now


If you require assistance with completing your claim or you have difficult downloading a form, please contact us:

nib Travel Claims Department
P.O. Box 12090
Melbourne VIC 8006

Tel: 1300 783 146 (within Australia) +61 8 7078 8024 (from overseas)
Fax: 1300 657 157